beef4brands

Employee Experience

To think customer-centered is a question of mindset. This must be demonstrated by a cultural change in the companies. Only those who give their employees the same attention and appreciation as their customers will be successful. Many things can be transferred from external customer experiences to internal employee experiences. In the end, it is all about one thing: A experience, positive as possible, for the people within your own company. 


MUNICH DIGITAL CI Framework

Corporate Influencer programs are the first showcase of Employee Experience. We design these initiatives and have developed our own model for measuring success. But let's think beyond that: employees and their experiences are particularly important in processes change. There is a lot to learn from Customer Experience.

Corporate Influencer Score

Together with DATEV, we have developed the first evaluation model for corporate influencer programs. We evaluate the maturity level of organisations and measure the impact of corporate ambassadors both internally and externally. 

On the one hand, this ensures planned initiatives, with the employee needs in mind. On the other hand, the results display the internal effects and secure the necessary resources as a consequence.

Change & Employee Engagement

Almost every company is currently undergoing change. Digitalization challenges organisations with completely new tasks. Employees must also reinvent themselves. Therefore, one task becomes central:

Companies must connect to their employees and create identification. We help companies to connect with employees and create commitment. Our many years of experience in the field of customer experience help us to do it.

MUNICH DIGITAL Services

Intelligence
Intelligence is in our DNA. We analyze data, insights and cases. We developed several scoring models.
Brand 
We define brands through contact with people. The channel and the message must hit the right spot.
Experiences
Every contact with the brand is an experience. We make sure it is positive in the digital environment.
Architecture
We connect touchpoints. We understand your infrastructure and take care of new components.
Technology
We take over technology selection and management of IT service providers. We develop ourselves.
Operations
We operate as consultants and project managers. Always thinking end-to-end with the goal of delivering results.

MUNICH DIGITAL Insights

Customer Experience

We take care of your digital customer relationship. For this we rely on the cooperation with universities as well as on our own data models and technology competence.


Change & Transformation

Above all, customer centricity in companies is a change process. We design this together with you end-to-end. Strategically. But also agile and solution-oriented. 


Corporate Influencer

Change in dealing with customers requires motivated employees. We also rely on experiences in employee communication in order to reach the customer. Possible with our Corporate Influcer Score.


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